Global Investigator (APAC)

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure.

As a Global Investigator on the triage team, you will be the first line of operational defense in a fast-moving crypto disruption pipeline. You will process inbound complaint data, validate outputs from our artificial-intelligence (AI) investigation platform, and route cases into the investigative pipelines that result in frozen scam proceeds and seized assets. You will hold the disposition pen: your call is what turns a complaint into a freeze, a takedown, a recovery handoff, a legal-process draft, a victim notification, or a close.

Responsibilities

• Validate and route hundreds of complaint dispositions per week, feeding a live asset-recovery pipeline.
• Catch the AI errors that matter, such as false positives, merged syndicates, and misclassified scam patterns, before they propagate downstream.
• Enrich complaint selectors using a stack of more than forty commercial data-source integrations.
• Take the highest-priority complaints beyond disposition: trace funds through consolidation wallets to regulated exchanges or other actionable endpoints
• Own clean shift handoffs so the around-the-clock operation never drops a lead, providing EMEA-hours coverage that keeps the queue moving while colleagues in other regions are offline.

Requirements

• 4 or more years of investigative or analytical experience in the public or private sector, including hands-on blockchain analysis.
• Demonstrated experience tracing funds across chains and attributing addresses to real-world actors, including the judgment to tell an unattributed service from a privately controlled (unhosted) wallet
• Experience building or contributing to cases that led to a freeze, seizure, arrest, or takedown.
• Strong AI fluency, meaning comfort using AI tools as a daily co-pilot, plus the judgment to know when they are wrong.
• Comfort operating in a fast-paced, fluid environment where the project's scope and emphasis may shift quarter to quarter.
• Strong written and verbal communication.

About the Team

• The team is built around a mix of seasoned investigators and rising talent. Triage investigators sit alongside experienced crypto tracers and intelligence-trained individual contributors.
• Daily schedule: standard business hours in your local time zone.
• Collaboration: coordinate with global teammates for handoffs on time-sensitive items, giving the wider operation near follow-the-sun coverage.
• React quickly to incoming complaint surges and live takedown events.
• Continuously learn new patterns in crypto-enabled crime.

On-call

• Formal on-call rotation for high-priority events, such as hacks, law-enforcement support, and other time-sensitive matters.
• Weekly rotation, with occasional weekend coverage as needed.

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