Senior Account Manager, Spanish Desk

Description

eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies, and benefit from shared knowledge. We have 40 million registered users from 75 countries, and our platform is available in 20 languages. eToro is an innovative, fast-growing business and is listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

Responsibilities

• Provide trade and administrative support to our global retail, corporate, and institutional clients via phone, email, and WhatsApp.
• Deliver exceptional service aligned with the company’s culture and values.
• Develop and maintain a strong understanding of financial instruments, including stocks, options, futures, FX, cryptocurrencies, bonds, and commodities, to effectively support clients’ trading needs.
• Provide trading expertise on P&L and margin calculations, order types, charges, trade assistance, and investigations.
• Respond to client queries and promote our products and platforms through cross-selling.
• Onboard and retain high-value clients by providing valuable information and assisting with high-severity cases and inquiries.
• Act as an ambassador for the company’s vision, mission, and products.

Requirements

• Native-level Spanish proficiency — required.
• Professional-level English proficiency — required; Portuguese is an advantage.
• Experience with stock markets, ETFs, trading, or cryptocurrencies — an advantage.
• Bachelor’s degree in Finance or a related field.
• Experience in customer-facing roles, retention, sales, or portfolio management.
• Highly organized, with the ability to manage multiple priorities in a dynamic environment.
• Strong time-management skills and the ability to prioritize tasks independently.
• A collaborative team player.
• Excellent ability to learn and adapt.
• Motivated to succeed and contribute.
• Target-oriented and results-driven.
• Excellent interpersonal and communication skills, both written and verbal.

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