Senior Product Manager, User Center

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

Responsibilities

• Account Identity & Lifecycle: Own the product roadmap for user account identity (individual / institutional) and preference settings, and lead end-to-end account lifecycle management.
• Login & Authentication: Drive the productization of the login system, covering standard login, third-party login, QR code login, and more, while also owning product design for OKX Wallet ↔ exchange account connection and third-party app OAuth authorization.
• Permissions & Account Architecture: Own the design and evolution of account hierarchy and permission systems, supporting the company's diverse business models.
• Business Growth Enablement: Partner with institutional, compliance, and risk teams to translate AUM, trading volume, and other growth targets into an account infrastructure roadmap; drive adoption of institutional capabilities such as RBAC and Custody in key regions; and turn institutional clients' customized requirements into standardized product capabilities.
• Experience & Efficiency Optimization: Continuously track account-related complaints and support tickets to identify and address friction points, while driving the AI transformation of the User Center product line and promoting the adoption of AI agents in day-to-day work.

Requirements

• 5+ years of product management experience, including at least 2 years owning account systems / permission systems / compliance systems, or complex To B or To B+C hybrid platform products
• Strong systems-architecture mindset, with the ability to independently translate business requirements into product solutions and engage in deep discussions with engineering teams
• Strong business judgment and data sensitivity, able to drive product decisions and prioritization
• Strong cross-team and cross-region collaboration and communication skills, able to engage internal teams, institutional clients, and regional compliance needs simultaneously
• Skilled at working with AI
• Fluent in both Chinese and English as working languages

Benefits

• Competitive total compensation package
• L&D programs and education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

Nice-To-Haves

• Background in the cryptocurrency industry
• Experience leading an account system architecture evolution or platform re-architecture from 0 to 1
• Hands-on experience applying AI agents / AI productivity tools within product workflows

Notice

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Equal opportunity

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