Product Manager, Internal Tools

StraitsX is looking for a Product Manager to help build and improve the tools used by our internal teams. You will work closely with teams across StraitsX to understand operational needs, identify pain points, and translate them into clear product requirements and scalable solutions.

The scope covers internal tools supporting different StraitsX products and functions, with a key focus on areas such as Operations, Fraud, Compliance, and Risk. This includes capabilities such as internal dashboards, workflow tools, Fraud Detection Systems, transaction monitoring, screening, investigation workflows, and case management. As StraitsX continues to grow, these tools will require continuous improvement to support new products, markets, operational needs, regulatory requirements, and emerging fraud or scam patterns.

Responsibilities

• Work with internal teams to understand workflows, pain points, and product needs.
• Translate business and operational requirements into clear product requirements and user stories.
• Build and improve internal dashboards, workflows, case management tools, and operational controls.
• Support Fraud and Compliance capabilities such as FDS, transaction monitoring, screening, and investigation tools.
• Support internal tooling across different StraitsX products and markets.
• Work closely with Engineering from problem definition through launch and ongoing improvement.
• Identify opportunities to reduce manual work and improve operational efficiency.
• Use data and user feedback to prioritize and improve internal tools.

Requirements

• 3-5 years of experience in Product Management, Business Analysis, Product Operations, or a similar role.
• Strong problem-solving skills and ability to simplify operational processes.
• Good communication skills and ability to work across business and technical teams.
• Able to translate user and business needs into clear product requirements.
• Detail-oriented and comfortable working with workflows, rules, and operational processes.
• Comfortable using data and user feedback to support product decisions.
• Interest in fintech, payments, fraud, compliance, or financial services.
• Experience with internal tools, payments, KYC/KYB, fraud, transaction monitoring, or screening is a plus.

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